Last updated: August 2026
Every Runoo piece is handmade to order — we begin crafting only after you place your order, and many items are personalised just for you. Because of this, our policy is a little different from a typical retail store, and we ask you to read it before ordering.
Made-to-order & personalised items
Since each item is made specifically for you, we generally
cannot accept returns or exchanges for change of mind. This is especially true for personalised or fully custom pieces — made from your photo, name, or request — which cannot be resold.
If something is wrong, we’ll make it right
We stand behind our craftsmanship. If your item arrives
damaged, defective, or not what you ordered, please contact us at
hello@runooart.com within
7 days of delivery with:
- your order number, and
- clear photos of the issue.
We will arrange a
repair, replacement, or refund at no extra cost to you.
Lost or delayed shipments
If your package is lost or significantly delayed in transit, contact us and we will work with the carrier and, where appropriate, resend your order or issue a refund.
Order changes & cancellations
Need to change or cancel an order? Email us
within 24 hours of purchase, before we begin production. Once crafting has started, we may not be able to cancel, as materials and work have already been committed.
A note on handmade items
Because everything is made by hand, small variations in size, colour, and detail are natural and are part of what makes your piece one of a kind. These natural variations are not considered defects.
Processing & shipping time
Please allow
3–7 business days for signature designs and
7–14 business days for custom orders, plus delivery — around
3–7 days within the US and
10–20 days internationally. We’ll confirm the timeline with you directly for custom pieces.
Questions?
Email us any time at
hello@runooart.com — we read every message ourselves. 🧶
