We'd love to hear from you
Get in Touch
Whether you have a question about an order, an idea for a custom piece, or you just want to say hello — we read every message ourselves and usually reply 【within 24 hours】.
Thinking about a custom piece?
Tell us the story, we'll do the rest
Custom orders start with a simple message. Send us a photo of a pet, a character you love, or just describe the idea in your own words — we'll reply with what's possible, a price, and a timeline before anything begins.
The more detail you share, the closer we can get it to what you're imagining.
Send us a message
Tell us what you have in mind
Email is best for custom requests — you can attach photos directly. For a quick question, WhatsApp is faster.
Helpful things to include
• A photo, if it's a pet, person, or character
• Rough size you're picturing
• Colours you love (or want us to avoid)
• The occasion, and any date you need it by
Quick answers
Before you write
Some things we're asked often — you might find your answer faster here.
How long until I get my order?
Everything is made after you order, so your wait is production time plus shipping. See our Shipping page for current timelines.
Can I return a custom piece?
Custom and personalised items generally can't be returned for change of mind — but if anything arrives damaged or wrong, we'll make it right. See Returns.
Do you ship internationally?
Yes, worldwide. Delivery times and customs fees vary by country.
Still not sure?
Read the full FAQ, or just message us — we're happy to help. 🧶