Last updated: August 2026
Runoo ("we", "us") respects your privacy. This policy explains what information we collect when you visit runooart.com or place an order, and how we use it.
Information we collect
- Information you give us: your name, shipping and billing address, email address, phone number, and any details you provide for a custom order — such as photos or personalisation text.
- Payment information: payments are processed securely by our third-party payment providers (PayPal, Stripe, Klarna). We do not store your full card number on our servers.
- Information collected automatically: basic technical data such as your IP address, browser type, and pages visited, collected through cookies and similar technologies to help the site work and improve.
How we use your information
- process, make, and ship your order;
- communicate with you about your order or custom request;
- respond to your questions and provide customer support;
- send you updates or offers only if you opt in to our newsletter; and
- improve our website and services.
How we share your information
We share information only as needed to run the shop, including with shipping carriers to deliver your order, payment providers to process your payment, and service providers that help us operate the website.
We do not sell your personal information.
Cookies
Our site uses cookies to keep the shopping cart working, remember your preferences, and understand site traffic. You can disable cookies in your browser settings, though some features may not work properly.
Your rights
You may request to access, correct, or delete the personal information we hold about you, or ask us to stop sending marketing emails, by contacting support@runooart.com. If you are in the EU or UK you have rights under GDPR; if you are in California you have rights under CCPA.
Data retention
We keep your order information only as long as needed to fulfil your order and meet legal or accounting requirements.
Contact us
Questions about this policy? Email support@runooart.com. 🧶